The Property Pack

The Times Property

Five ways to protect your data from human error

  • Written by Leo Lynch, Director, Asia Pacific, StorageCraft

Human error remains the dominant source of breaches notified to the Office of the Australian Information Commissioner (OAIC) in the July to December 2020 period, with an increase in human error breaches, up from 34 percent to 38 percent.


Whether we are talking about massive organisations or small private companies with in-house systems, nothing is safe anymore. Human error, hackers, or system failures can cause chaos in the enterprise. It can be as simple as sending an employee sending information to the wrong recipient via email, accidentally deleting a critical file—or an entire database of mission-critical information. These seemingly small incidents can add up and potentially cripple a business.


In a recent independent survey commissioned by StorageCraft, 41 percent of ANZ IT decision-makers reported that they were most concerned about human carelessness such as weak passwords potentially causing data loss.


For IT admins and business owners, having a fail-safe backup solution for your critical systems is not negotiable. The data-loss problem is even more prevalent in the current and post-COVID world, as millions of people work remotely. Moving employees, their computers, and their data from a secure office environment to a less-secure home environment present a wide range of unintentional data-loss risks.


The reality is that employees will continue to make mistakes. They're only human, after all. But here are five ways that businesses can protect themselves against catastrophic data loss resulting from human error.


#1: Promote good data-backup habits

With so many employees working remotely, it's harder for businesses to manage backups and store data on the corporate network. Encourage employees to be responsible and back up their data regularly. If they store data on a local flash drive inserted into their laptop, they should back it up to the cloud or another hard drive. If employees store their data primarily in the cloud, they should be sure to have another copy somewhere offline.


#2: Encourage stringent cyber hygiene

All employees, especially those working at home, need to be regularly reminded to update the software on their devices and to enable all available security features, such as firewalls and anti-malware. Failing to install updated software and security patches is a well-known employee misstep that creates the gap for malware and ransomware to seize on. 


#3: Limit the number of files employees can access

Employees should only be able to access data and folders based on the principle of "least privilege." This is the concept of only giving employees enough access to perform their required jobs. Least privilege can prevent workers from accidentally deleting or corrupting files they should never have had access to in the first place. Enforcing the least privilege can significantly reduce the risk caused by human error.


#4 Establish a Backup and Disaster Recovery Plan

Most businesses have data backups, but few have a plan for restoring data should something go wrong. Be sure your team has established recovery objectives. That helps your business determine RTOs (recovery time objectives) that define how quickly systems must go back online if there's an issue. It also establishes how much data your business can stand to lose if there's a hardware failure, ransomware, or another issue (RPO or recovery point objectives). These metrics help your team develop a strategy that keeps downtime and data loss costs to a minimum.


#5. Test Your People and Systems

Consider regular testing once your network is in tip-top shape. This includes network vulnerability testing, testing backups, and testing employees. That could include sending fake phishing emails or even hiring companies to conduct mock social engineering scams. Whatever the case, testing should be a regular part of your security strategy.


While people are often the weak link in the security chain and inevitably make mistakes, businesses can limit data loss with the right strategies and processes in place.